We’re improving how we support you

We’ve been listening to your fantastic feedback (thank you so much – it means the world to us!) and we’re excited to share some great news: we’re upgrading our support platform. We’re moving to Zendesk, a highly trusted and widely used platform. This upgrade will make our support desk even more effective, efficient, and enjoyable for you.

Here’s what you need to know…

What does this upgrade mean for you?

Faster response times 💨

This upgrade will allow us to respond to your enquiries with a little more speed, reducing response times and ensuring you get the help you need as quickly as possible.

Improved accuracy 🎯

Behind the scenes, our systems are now seamlessly integrated, meaning reduced errors and a better overall support experience.

Secure, reliable platform 🔐

By moving to Zendesk, we’re reducing any unexpected downtime and boosting security, so you can experience less interruptions when you need help.

Easy access to guides 📚

Zendesk offers a human-friendly content hub for all of our help and user guides, making it easier to find the information you need, when you need it.

Better feedback opportunities 🗣️

We’ll be able to collect and review your feedback more effectively, helping us continuously improve our services to better meet your needs.

What you need to know

New ticket submission process: When you submit a support ticket, you’ll still