Raising a Supplier Complaint

Introduction

This guide will assist you in submitting a complaint regarding a supplier following a delivery to Head Office where this has been enabled.

Assumptions

You are using e-procurement

Where to find this

Outlet > Company > Suppliers > 

Step-by-Step guide

Ensure you are logged into the application in Outlet Mode.

Select Suppliers from the menu under Company

Scroll down the page to the Supplier Complaints Section > select 'RAISE COMPLAINT'

Enter all relevent information relating to the complaint, including product details, and any communication had with the supplier

Once completed, click on 'SEND COMPLAINT' which will submit the complaint to Head Office. 

Click OK on the pop up

Confirmation is then shown that your complaint has been raised and sent to Head Office

Details of complaints are then shown in the Supplier record in the Head Office application

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