How to raise a support ticket

Introduction

If you have a system query or want to ask IndiCater a question, you can create a support ticket.

The user of support tickets differs by clients as some use internal helpdesk, some provide access to all users and some limit access to head office gatekeepers.

Where to find this

In the Today page in an outlet or in head office (depending on agreement with IndiCater)

Step-by-Step guide

1. Click Add New Ticket
2. Give you ticket a title. If you are raising the ticket from head office, please 
3. Next select the category that best fits with your query
4. Enter any email addresses in the CC fields
5. Complete as much information as possible in the description section. If you are raising the ticket from head office, please tell us the outlet the query relates to if relevant.
6. If you think it would be useful to attach a file, you can do this by selecting a file from your PC.
7. Click Add New Ticket
8. You will receive an email notification when we respond to your ticket