Requisitions
Previously called Requisitions, this is the Orders landing page which shows a dashboard of the orders you have created, including information about whether the order has been sent to the supplier, approved by your head office, booked off etc.
PO Details
This column shows you if the order has been sent or not.
Email PO in red text - this order has not been sent. Click on Email PO to send it
PO Sent in black text - this order has been emailed to your supplier
Order Sent - this order has been sent to your supplier via integration
Order Queued - this means the EDI order being sent to an integrated supplier has not yet been sent. Please check again and if this doesn't change please contact us on 0333 240 0470.
Order Confirmed - this order has been sent to your supplier via integration and they have confirmed receipt. This doesn't necessarily mean they have confirmed the contents, it depends on the supplier
Order Modified - this order has been sent to your supplier via integration and they have amended some of the details. Click on the PO number to see the modifications
Order Rejected - this order has been sent to your supplier via integration but they have rejected it. Click on the PO number for more info
Order Failed - this order has not reached your supplier. Please contact IndiCater support on 0333 2400470
Release - when the order was created, Hold Order was ticked and so this order has not been sent to the supplier. Click Release to send this order
Use Requisition Baskets
If you have visibility of a button called Use Requisitions Baskets, your outlet has been set up with multiple 'shopping baskets'. This enables multiple users to each work in the Requisitions tool at the same time, each with their own basket and orders.
Can I create a standing order?
There is no standing order functionality but there is a client option to let you copy an order you have previously sent.
If the client option is activated for you, you can click on the PO number from this page and you will see a Copy Order button underneath the order. Click on this and then you can edit the quantities and add more items in the basket.
Why can't I see all orders?
This dashboard shows the previous 7 days worth of orders. Use the date pickers to select a different time period.
You can change the number of entries you see on a page above the Request Date column.
Search for a PO number by using the Search field.
Why is there no Booked Off date for my order?
This order hasn't been booked off. You can book it off in the Orders Outstanding page.
What do Current, Approved, Declined and Telesales mean?
Some clients have orders go through an approval process. They will sit in the Current tab before being approved. Once approved, they will move to the Approved tab. Orders which are declined by the authoriser will move to the Declined tab.
If you don't have an approval process, all orders will go to the Approved tab.
The telesales tab doesn't let you do anything but if you have EDI invoices for telesales orders, we will create a PO to enable the system to deal with the invoice and this info will appear in the this tab.
Can I recall an order once sent?
This isn't something that can be done through the system. Please contact your supplier by phone.