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This is how you create a new How-to. How-to articles are User Guide . User guides are to help the support team deal with and investigate incoming client queries and system queries.

Step-by-step guide

  1. Log into Confluence
  2. Click on Client DocumentationClick on Support Product Specifications Area
  3. Click on the relevant module, eg Employment
  4. Expand the dropdown to add the user Guide eg Content for Outlet users
  5. Click on User Guides
  6. Click on Create at the top of the page
  7. Select How-To Article
  8. Select a titleUser Guide
  9. Add the User Guide name ( Make the name of the guide to be descriptive eg Creating a User Guide) 
  10. Add any relevant labels to aid searching
  11. Click Create
  12. Add an overview at the top of the page
  13. Add the steps to followFill in details with the template for user guides that will be opened
  14. Click Save

 

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