If you have suppliers who are sending invoices electronically through integration, EDI Lite or the invoice import process you need to read the below set up information for the dispute process.
When a user disputes an invoice, an email is sent to the supplier. See the example below:
The dispute functionality can only be used if the EDI contact is set up in the supplier record
Required supplier set up
Outlet Set Up
There is space for the outlet address on the email.
To make sure this is complete, go to Head Office > Outlets > Set Up > Edit Outlet
User Set Up
There is space for the user's telephone number on the email.
To make sure this is complete, go to Head office > User Access > Users or Head Office (depending on the user you are amending at the time)